FAQs

Frequently Asked Questions (FAQ)

What is the shipping cost?

Pitikid offers free standard shipping to most parts of the world.

How long does order processing take?

We typically process orders within 2-3 business days. A shipping notification email with tracking information will be sent upon completion of processing.

How long is the estimated delivery time?

Delivery is generally expected within 7-14 days (delays may occur depending on the region, holidays, customs, etc.). We will notify you by email in case of any delays.

How can I track my order/shipping status?

We will send an email with the tracking number after your order is shipped. If you haven't received it or cannot track it, please email tech@pitikid.com and we will assist you with the inquiry.

What payment methods are accepted?

Currently, we accept Visa and Mastercard as payment methods.

How do I return or exchange items?

If the product has quality issues or is significantly different from the description, please contact us as soon as possible after receiving the product. We will inform you of the return/exchange process and required materials. Please take photos/videos as proof while keeping the packaging and accessories to expedite processing.

Are these massage products suitable for everyone?

Most healthy adults can use them, but please consult a doctor or professional if you have any of the following conditions: pregnancy, high blood pressure, heart disease, broken skin, bleeding tendency, recent surgery, or implanted medical devices (such as pacemakers). The product instructions also include information on contraindications/cautions; please read them carefully.

Will it hurt when using it? Are there any side effects?

The pressure intensity is usually adjustable, and moderate use will not cause pain. If you experience persistent pain, dizziness, nausea, or skin abnormalities during use, please stop immediately and seek medical attention. Avoid prolonged pressure on bony prominences or superficial blood vessels.

Does it require long-term use to see results?

Masses are mostly devices that assist in relaxation and promote blood circulation. Short-term use can relieve local tension and discomfort. Long-term improvement (such as chronic muscle tension) requires regular use, posture adjustment, and professional treatment.

How do I choose the right product for me?

For those who frequently sit in an office and experience neck and shoulder tension: consider massage pillows with heating function or neck massagers.

For deep relaxation or muscle recovery after exercise: a massage gun is a more suitable tool. Focus on the intensity levels, battery life, noise level, and massage head configuration.

For frequent eye strain, lack of sleep, or eye fatigue: choose an eye massager with multiple functions (air pressure + heat + vibration) and comfortable wear.

Portability and battery life: For frequent travelers, prioritize small size, long battery life, and easy charging.

Noise and user experience: If you are sensitive to noise, check the product's decibel rating or user reviews and choose a low-noise model.

Safety Statement and Special Notes

This document provides general instructions for product use and after-sales issues and should not replace professional medical advice. If you have any questions or medical history, please consult a medical professional before use.

If you encounter any quality problems or safety hazards during use, please stop using the product immediately and contact us at tech@pitikid.com.

To protect your rights, we recommend retaining your proof of purchase and product packaging for future after-sales processing.